If you are not fully happy with the goods you have received, you can return them to us within 30 days of receipt for a return or an exchange; providing they are in their original packaging and are in a resalable condition.
All Items unless specified are eligible for exchange if they meet the following conditions
The request is within 30 days of the receipt
Items must be unworn, unused, and in the original condition
The packaging must be completely intact and all tags attached
To request a return, an exchange, or inquiries about your order please email customer service at [email protected] Include your order number in the subject line for the best results.
PONGL reserves the right to refuse any return that does not comply with the policy.
It takes about 10 days to receive your refund.
1. (1 day) After submitting a refund or exchange request by contacting us, we will notify you of the review result and provide you with a UPS return label within 24 hours. For countries and regions that do not support return label refunds, please contact us to obtain the return address, and contact the logistics provider at your own expense to refund to our return address.
2. (3-7 days) After you use the UPS return label to send the return package, it will take about 3-7 days for the package to arrive at our return address.
3. (3 days) We will wait for your package to arrive. We will process your refund within 3 days of receiving your package. Refunds will be returned to your original payment account. During this period, if we find any problems, we will contact you through your email, please pay attention to your email inbox.
- Your refund will be processed within 3 days after we receive the return package for you.
- Please note that the refund part only includes the cost of the item, the shipping cost will be deducted.
- After processing the refund for you, we will send you a refund email. If you paid by credit card, the refund will be processed by the bank, which takes about 3-10 days to process. Please pay attention to your credit card refund records and bills. If you find no relevant records, please contact your bank to check the refund progress.
Orders paid with Paypal will be processed by Paypal and refunded to your Paypal account within 1-2 days
Please note PONGL is not responsible for Customs and Duty charges or shipping charges on authorized returned merchandise.
contact us [email protected]